Complaints
This page sets out how to raise a concern about a file. Start with FLOW Lending Group, Brokerage #12864. Micky Khaneka, licensed mortgage broker, M21002608, FLOW Lending Group, Brokerage #12864.
Any rate or payment mentioned is illustrative and on approved credit (OAC). It is not a quote, a commitment, or a current offer.
Who handles the file
Micky Khaneka, licensed mortgage broker, M21002608, at FLOW Lending Group, Brokerage #12864. The same line is on the licensing page.
1. Start with the brokerage
Put the concern in writing to the complaints officer at FLOW Lending Group, Brokerage #12864 first. Include your name, a phone number or email, the property or file, the dates, and what you want reviewed. Keep a copy.
2. Then FSRA, if it is not resolved
If the brokerage does not resolve the concern, you can take it to the Financial Services Regulatory Authority of Ontario. FSRA licenses mortgage brokerages, brokers, and agents in the province. This page does not promise an outcome from either step.